Introduction

UniCredit Bank Belgrade is a leading financial institution in Serbia, operating as part of the UniCredit Group. With a focus on customer satisfaction, it offers a wide range of banking services for individuals, businesses, and institutions. Committed to excellence and integrity, UniCredit Bank Belgrade plays a vital role in the country’s financial sector, supporting economic growth and development.

Motivation

As part of its commitment to enhancing customer service and meeting regulatory demands, UniCredit Bank Serbia sought a robust solution to streamline the loan approval process. Recognizing inefficiencies in handling credit products, calculations, and documentation, the bank partnered with GET to implement custom-tailored solutions for Loan Approval Management (LAM) and Preapproval processes (PIP).

The bank’s objective was clear: to simplify loan negotiation and preapproval for private individuals while ensuring compliance with all regulatory requirements. This would not only improve operational efficiency but also deliver a seamless experience to clients.

Procurement Process

UniCredit Bank reached out to trusted vendors, including GET, to find a solution that integrated seamlessly with their core banking system. The focus was on flexibility, configurability, and user-centric design. Key criteria for selection included the ability to handle diverse credit products, comprehensive documentation generation, and easy integration via APIs.

GET’s Loan Approval Management and Preapproval applications stood out for their adaptability, robust functionality, and ability to meet the bank’s specific needs while maintaining compliance with regulatory standards.

Project Execution

The implementation followed a well-defined roadmap, with GET and UniCredit Bank Serbia working closely to ensure all milestones were met.

  1. Loan Approval Management (LAM):
    • Development Timeline: The application was developed and deployed within 3 months, focusing on configurability and seamless integration with the bank’s systems.
    • Key Features:
      • Product catalog for holistic, needs-based loan offerings.
      • Orchestration for integrating components like credit calculators and documentation.
      • A robust credit calculator for interest rate calculations and repayment planning.
      • Highly configurable templates for product definitions and validations.
  1. Preapproval Application (PIP):
    • Development Timeline: This user-friendly solution was deployed within 6 months.
    • Key Features:
      • Covers the entire loan approval process, from entering applications to finalizing approvals and generating pre-approval offers.
      • Enables diverse types of credit products with tailored interest rate calculations.
      • Includes automated email notifications, document generation, upload, and printing functionalities.
      • Ensures secure, role-based access control for sensitive information and facilitates collaboration among different user roles.

Results

The successful implementation of these solutions revolutionized UniCredit Bank Serbia’s loan processes:

  • Enhanced efficiency in loan approval, reducing turnaround time significantly.
  • Simplified and transparent client experience, allowing clients to compare offers and make informed decisions.
  • Improved operational accuracy with automated workflows for credit scoring, documentation, and notifications.
  • Seamless integration with external systems, ensuring a cohesive digital ecosystem.

The Future

Encouraged by these results, UniCredit Bank Serbia continues to expand the applications’ functionalities. GET provides ongoing support and maintenance, ensuring 100% availability and regular updates to meet evolving client needs.

The Loan Approval Management and Preapproval applications are a testament to the power of collaboration and tailored technology, setting a benchmark for efficiency, compliance, and customer satisfaction in the banking sector.

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